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Practice University: Regional Workshops
An Education Series for Practice Management


Regional Workshops Agenda


8:30-9:00 AM

Welcome & Introductions

9:00-9:15 AM

Telehealth: Past, Present, & Future

Telemedicine utilization has increased during the pandemic. This presentation covers flexibilities provided during the public health emergency and issues to consider when it expires. The session helps participants understand state and federal guidelines, licensing issues, security, and payer reimbursement.


  • Review federal and state emergency flexibilities provided during the public health emergency
  • Discuss telemedicine standards with modality, security, and consent
  • Review current government and commercial payer guidelines, and what to expect when the public health emergency expires

9:15-10:00 AM

The No Surprises Act: Are You Compliant?

The No Surprises Act (NSA) was designed to protect individuals from surprise medical bills. The Act prohibits balance billing in certain circumstances and provides a better understanding of the cost of medical services. The Act has many intricacies, and implementation has been challenging. This session will explore the requirements of the Act for physician practices.


  • Review the prohibitions on balance billing, notice and consent exceptions, and the independent dispute resolution process
  • Examine the good faith estimate requirements and patient-provider dispute resolution process
  • Discuss the protections for certain continuing care patients and inaccurate provider directory situations

10:00-10:45 AM


10:45-11:00 AM

Medicare, Payors, Reimbursement & Value Care Based Updates

Today's healthcare leaders need an understanding of the current government and commercial payor environments. This session will explore the current payment methodologies, discuss value-based concepts, and offer tips to help you prepare for value-based contracting.


  • Discuss changes to Medicare reimbursement, requirements, and payment models
  • Introduce new payment models being adopted by Payors
  • Discuss your readiness for value-based care models

11:00-12:15 PM

Lunch, Overview of Medical Practice Services & Break

Medical Practice Services (MPS) is available to all SVMIC policyholders as a value-added component of their medical professional liability coverage. We will present a brief overview of our consulting and educational services and resources while attendees enjoy lunch.

12:15-1:30 PM

Human Resources & Staffing: Managing Through the Great Resignation

Staffing challenges have reached an all-time high for many practices. We will look at the forces behind the record-breaking resignations and offer practical solutions to improve recruitment and retention with focus on the following culture, work/life balance, compensation and benefits, burnout and career advancement.


  • Identify the most frequent reasons for resignation
  • Articulate opportunities for creative thinking around staffing
  • Recognize the link between culture and retention

1:30-2:30 PM

Independent, Integrated & Private Equity

Over the last several years we have seen the continued market consolidation of independent medical practices. Many groups became part of an integrated system while others joined together to form “super groups” still under physician control. Private equity acquisition is now a player as well. While many physicians may still be considering these options, there are those who learned the grass was not greener and are seeking to regain their independence. Every model comes with benefits and challenges. This session will address the factors a physician should consider before deciding.


  • Define the primary ownership/employment models for a physician practice
  • Outline the characteristics of each structure
  • Identify the issues one should consider in choosing a practice structure

2:30-3:15 PM


3:15-3:30 PM

Cybersecurity: Developing a Vision for Security & Risk Management

Healthcare faces greater cybersecurity risk than other industries due to the amount and sensitivity of patient information. As a result of healthcare's general weaknesses in security, this information is particularly vulnerable. On average, healthcare organizations experience 109 attempted attacks each week and an estimated 43% of all cyberattacks target small businesses. This presentation dives into how to protect your practice and its reputation through a Security Risk Assessment, the development and implementation of techniques to mitigate cybersecurity risk, and assist in the development of cybersecurity education for staff.


  • Discuss the fundamentals of a Security Risk Assessment
  • Develop techniques to mitigate cybersecurity risks within a practice
  • Educating your staff

3:30-4:15 PM

Q&A, Wrap-up

4:15-4:30 PM

Dates and Venues

Memphis, TN

Wednesday, June 22

Memphis Hilton
939 Ridge Lake Boulevard

Knoxville, TN

Thursday, August 18

Embassy Suites Knoxville
9621 Parkside Drive

Nashville, TN

Thursday, September 1

Hilton Airport
2200 Elm Hill Pike

Little Rock, AR

Thursday, September 8

Embassy Suites Little Rock
11301 Financial Centre Parkway

Rogers, AR

Tuesday, September 20

Embassy Suites NW Arkansas
3303 South Pinnacle Hills Parkway

Course Description

These workshops are designed to assist those working in a supervisory role in a medical practice. The curriculum has been developed to address the most critical issues in today's business environment.

$99.00 per person includes both breaks and lunch.

Regional Workshops Target Audience

Administrators, Managers, & Supervisors — While there is no required experience level to attend these workshops, it is assumed that participants have a working knowledge of medical practice operations, terminology, and a basic understanding of the outlined content areas. Individuals new to a supervisory role or practice management are highly encouraged to attend our virtual Practice Management 101 program.

Two-Day Symposiums

Learn More

Practice Management 101

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