At the UT College of Medicine, rising third-year medical students usually begin their clinical rotations during the first week of May. In preparation, UT has historically educated these students in risk management, where they learn, among many other things, the importance of their patients’ knowing, trusting, and liking them. The students are taught the value of common courtesy in showing a patient how deeply he or she is cared about and valued. These “Memphis Maxims” were developed to guide the medical students toward success in patient care, beginning with that first encounter. We thought they would be of interest to all our policyholders, so Dr. Francis has kindly allowed us to share them with you in The Sentinel.
Dr. Hugh Francis is Chair of the Board of Directors of State Volunteer Mutual Insurance Company. Hugh began committee service at SVMIC in 1994, was elected to its Board of Directors in 1997, and became Board Vice Chair in 2005. He was unanimously voted Board Chair in 2015 at the time of his predecessor's planned retirement. Hugh is a fourth generation Memphis general surgeon, practicing with Memphis Surgery Associates. He received a Bachelor of Science degree in Biomedical Engineering from Vanderbilt University in 1980 and a Doctor of Medicine degree from Vanderbilt University in 1984. He completed a five-year surgical residency at the University of Texas Southwestern Medical Center/Parkland Memorial Hospital in Dallas in 1989 and a vascular fellowship at the University of Tennessee, Memphis, in 1990. He is certified by The American Board of Surgery in both Surgery and Vascular Surgery. He is a Fellow of the American College of Surgeons.
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