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The Sentinel: September 2018


Telemedicine Update: Consumer Technology, Industry Trends Continue to Drive Changes

Risk Topics  |  Justin Joy, JD, CIPP

A number of challenges and uncertainties—some perhaps more perceived than actual— continue to confront the use of telemedicine.  In examining trends in healthcare, however, many paths forward lead to increased telemedicine adoption by providers and utilization by patients. As reimbursement t...

Know Your Medical Record

Closed Claim Review  |  Tim Behan, JD

Know your medical record. It’s an obvious statement. It’s a simple statement. On the face of it, it shouldn’t even be a necessary topic of discussion because it is presumed that we in fact do know our records. But that presumption is rebutted each and every day by reality. The reality of a s...

Informed Refusal

Risk Matters  |  Julie Loomis, RN, JD

Physicians and other clinicians are well aware of the legal obligation to provide informed consent for treatment. A fundamental component of consent is providing the patient with sufficient information to make an informed decision about the risks, benefits, and alternatives of the proposed treatment. Clearly,...

Chance Encounter Results in Privacy Breach


The following article is based upon an actual claim situation experienced by an SVMIC policyholder. The details have been altered to protect our policyholder’s privacy. What images do the terms “security breach” or “privacy breach” conjure up when you see them? Most people think...

Some Physicians Receive Alterations to 2017 QPP Scores

Practice Management  |  Elizabeth Woodcock, MBA, FACMPE, CPC

The Centers for Medicare & Medicaid Services (CMS) updated the 2017 Quality Payment Program (QPP) performance scores for some participants. Released in mid-September, the updated feedback will impact Medicare payments in 2019. The scores were changed based on the CMS’ review of several program varia...

It's Due Time: Patient Self-Scheduling

Practice Management  |  Elizabeth Woodcock, MBA, FACMPE, CPC

Blame OpenTable®, Uber®, or ATMs, but the world of self-service is knocking on physicians’ door as patients desire self-service tools. Patient self-scheduling solutions need not encumber your practice; in fact, they can be an excellent way to reduce a burden on your already-overworked administra...

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