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The Sentinel: March 2020


The Best Advice - Say Nothing

Closed Claim Review  |  Kathleen W. Smith, JD

“If you can’t say anything nice, then just don’t say anything at all.” My mother gave me this advice – fairly frequently – during my childhood, when reprimanding me for arguing with my younger sister. My sister and I would raise our voices and yell ugly things at each other...

Quality Payment Program Deadline Looming - and Change is Afoot

Practice Management  |  Elizabeth Woodcock, MBA, FACMPE, CPC

8:00 p.m. EST on March 31, 2020 is the final deadline for submitting your 2019 performance data for the Quality Payment Program (QPP). Many physicians participate in the QPP through the Merit-based Incentive Payment System (MIPS) track, which requires reporting on Quality, Promoting Interoperability, and Impr...

Counselor's Corner: The Missed Conversation in Primary Care

Risk Topics  |  Nita Byrne, LCSW

Recently I began seeing a new primary care provider. As an ovarian cancer survivor, I realize that I am not the easiest new patient to accept. Not only am I a cancer survivor, I am a psychotherapist. Right off the bat, I was very impressed by the provider’s combination of clinical expertise and genuine ...

Use LEARN When Patients Complain

Practice Management  |  Elizabeth Woodcock, MBA, FACMPE, CPC

As perceptions of value becomes ever-more important to your medical practice, now is a good time to review how you and your staff handle patient concerns and complaints about scheduling, billing, and other administrative functions. There may well be little that you can do to resolve some complaints, but a wel...

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