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Episode 099: Two Heads Are Better Than One

July 24, 2020

Nicole Shields and Jill Parks join J. Baugh to discuss the crucial relationship between physicians and their practice managers. They discuss the benefits of getting to know each other’s strengths and weaknesses and how that can help provide better patient care.


The contents of this Podcast are intended for educational/informational purposes only and do not constitute legal advice. Policyholders are urged to consult with their personal attorney for legal advice, as specific legal requirements may vary from state to state and/or change over time. All names have been changed to protect privacy.

About our Guest

Nicole Shields and Jill Parks

Jill Parks joined Lincoln Memorial University-DeBusk College of Osteopathic Medicine in January of 2007, where she presently serves as Administrative Coordinator of Operations. A Certified Physicians Practice Manager (CPPM) through American Academy of Professional Coders (AAPC), Jill served as Practice Manager of Lincoln Memorial University Medical Clinic to ensure all business functions of the practice operated smoothly. She worked closely with the physicians, midlevel providers and clinical staff to ensure they were informed, equipped and supported to serve the community with the highest quality medical care. Jill resides in Ewing, VA with her husband and three daughters.

Nicole Shields graduated from Duke University's Southern Regional AHEC Family Medicine Residency Program in 2011 and has served in varying roles since. From Associate Professor of Family Medicine at Lincoln Memorial University DeBusk College of Osteopathic Medicine in 2013 to the Rotation Director for Family Medicine at Lincoln Memorial University, Dr. Shields has enjoyed a long career with LMU. She also currently serves as a family medicine physician practicing full-scope non-obstetrics primary care for Covenant Medical Group. Dr. Shields participates in several scholarly organizations and to name a few: the American Academy of Family Physicians, Tennessee Academy of Family Physicians, Society of Teachers of Family Medicine and the American Medical Association.

About our Host

J. Baugh is a Senior Claims Attorney for SVMIC. Mr. Baugh graduated from Lipscomb University with a Bachelor of Science degree in Accounting and from the Nashville School of Law with a J.D. degree. He is currently licensed to practice as a Certified Public Accountant and as an Attorney in the State of Tennessee. He has been a member of the Claims Department of SVMIC since 2000.

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