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Episode 118: Market Research, Know your Customer

October 15, 2021

Mary Elzey joins J. Baugh to discuss some of the best practices for creating a better patient experience by using various types of data and applying a “customer first” approach to medical practices.


The contents of this Podcast are intended for educational/informational purposes only and do not constitute legal advice. Policyholders are urged to consult with their personal attorney for legal advice, as specific legal requirements may vary from state to state and/or change over time. All names have been changed to protect privacy.

About our Guest

Mary Elzey

Mary leads the Customer Insights and Strategy team at Stable Kernel. She is a market research expert with more than 20 years of experience in the industry, working across categories to create, refine and position new products and brands for enterprise-level clients like Bridgestone, Mountain Dew, Walmart, SC Johnson, LP Building Solutions, Black + Decker and KOHLER.

About our Host

J. Baugh is a Senior Claims Attorney for SVMIC. Mr. Baugh graduated from Lipscomb University with a Bachelor of Science degree in Accounting and from the Nashville School of Law with a J.D. degree. He is currently licensed to practice as a Certified Public Accountant and as an Attorney in the State of Tennessee. He has been a member of the Claims Department of SVMIC since 2000.

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