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Episode 119: Staffing Challenges

November 12, 2021

J. Baugh hosts Gretchen Napier as they discuss three key strategies for tackling today’s staffing challenges.


Show Notes

Radical Candor

British Journal of Social Psychology article

The contents of this Podcast are intended for educational/informational purposes only and do not constitute legal advice. Policyholders are urged to consult with their personal attorney for legal advice, as specific legal requirements may vary from state to state and/or change over time. All names have been changed to protect privacy.

About our Guest

Gretchen Napier

Gretchen Napier is a Medical Practice Specialist at SVMIC. She is certified with the Society for Human Resource Management (SHRM) as a Senior Certified Professional, Care Management Certified by the National Association of Certified Care Managers (NACCM), a Fellow of the Leadership Academy of the Aging Life Care Association (ALCA), and a member of the Board of Directors for ALCA. Prior to joining SVMIC, Gretchen dedicated ten years as Owner and CEO of a private care management practice with offices in Nashville, TN and Raleigh, NC. Other previous roles include LTSS Assistant Deputy Chief of Quality, Accountability and Innovation at TennCare, and Administrator in independent and assisted living facilities. Gretchen earned a Bachelor’s in Human and Organizational Development from Vanderbilt and a Master’s in Healthcare Administration from UAB (University of Alabama at Birmingham). She has a grown daughter, Samantha, living in Barcelona, Spain, an 18-year-old son, Alex, at home and one furbaby, a Lhasa Apso/Bulldog mix named Tiger.

About our Host

J. Baugh is a Senior Claims Attorney for SVMIC. Mr. Baugh graduated from Lipscomb University with a Bachelor of Science degree in Accounting and from the Nashville School of Law with a J.D. degree. He is currently licensed to practice as a Certified Public Accountant and as an Attorney in the State of Tennessee. He has been a member of the Claims Department of SVMIC since 2000.

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