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Your Practice Made Perfect


Your Practice Made Perfect is a free podcast series where industry professionals discuss current issues and provide advice for today's practicing medical professionals. Our discussions cover everything from medical legislature to inspiring stories about addiction recovery. You won't want to miss an episode.

Episode Archive: Practice Management

Episode 135: Managing and Measuring Your Revenue Cycle - What's the Difference?
Apr 14, 2023

The healthcare revenue cycle management is the process used by healthcare systems to track revenue from patients. For someone who is new to this process, it is important to understand the differences between managing and measuring the revenue cycle. Join us as we discuss the ins and outs of practice requests, the process of a revenue assessment and a look at the different resources SVMIC offers your practice.

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Episode 134: Employees Have Lifecycles Too
Mar 17, 2023

Yes - employee's have lifecycles too! From the moment a position is determined necessary to the moment that employee resigns, retires or otherwise leaves the position, there are stages throughout the lifecycle of that employee's time with you. Join us as we discuss that lifecycle along with some common HR questions with our very own Steve Dickens - someone who has helped practices with this very topic for over 20 years.

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Episode 133: Business Continuity to Ensure Disaster Recovery
Feb 17, 2023

Plan for the worst while expecting the best. A "disaster" can encompass a variety of situations, but in the healthcare world it's anything that can keep you from providing patient care. Join us as we dig into the importance of building a business continuity plan so that if or when a disaster strikes, your practice has a plan to keep your business moving as smoothly as possible, and you have a plan to get you through the recovery phase.

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Episode 132: OSHA Basics in the Medical Practice
Jan 13, 2023

What exactly does OSHA mean to a practice and how do you implement an OSHA program? Tune in to this episode for a quick synopsis from SVMIC's own Leslie Snider on some practical tips for ensuring you are taking the necessary steps to remain OSHA compliant, and some reasonable action items for getting an OSHA program in place for your practice.

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Episode 130: Every Player Matters
Oct 21, 2022

No one team member matters more than the other - despite what the jobs entail. Every job within a medical practice serves an important role in keeping the practice running smoothly. In this episode, we compile past conversations with varying guests that revolve around treating your team well, leading with respect, and working well with others. Join us as we recap some of those helpful tips.

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Episode 128: Relationships Hold the Key
Aug 12, 2022

In this episode, we revisit prior conversations regarding the importance of physician and patient relationships. The health of these relationships plays a key role in successful office visits and overall patient satisfaction. This episode touches upon tips to help you bring your best self to your practice! Conversations with Dr. Kevin Pho, Dr. Rebekah Bernard, and Dr. Scott Fowler are revisited.

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Episode 127: Evolving Your Practice with the Ages
Jul 15, 2022

Walk with us through prior episodes that reveal tips and insights on the future of technology in the healthcare world post-pandemic. We hear from SVMIC's Michael Cash on details about telemedicine since the start of the COVID-19 pandemic, conversations from an episode on Clinical IT with Dr. Kevin Johnson, and security and privacy tips from an episode with Robbie Morris.

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Episode 119: Staffing Challenges
Nov 12, 2021

J. Baugh hosts Gretchen Napier as they discuss three key strategies for tackling today’s staffing challenges.

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Episode 118: Market Research, Know your Customer
Oct 15, 2021

Mary Elzey joins J. Baugh to discuss some of the best practices for creating a better patient experience by using various types of data and applying a “customer first” approach to medical practices.

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Episode 116: Practice Marketing
Aug 20, 2021

Marketing expert Jarod Spiewak shares his digital and traditional tips and tricks for helping doctors promote and grow their practices through marketing.

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Episode 111: Just What the Doctor Ordered
Mar 19, 2021

Host J. Baugh talks with VP of Medical Practice Services at SVMIC, Steve Dickens, about physician leadership, and the business side of medicine. In this deep dive, J and Steve discuss handling patient flow, how to make effective decisions, the elements that make a good leader, and more.

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Episode 103: Working as an Extensivist
Sep 25, 2020

J. Baugh sits down with Dr. Holly Berndt to talk about what it’s like working as an extensivist. They discuss this unique specialty and give insight into what kind of patients they see and the services they provide.

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Episode 100: A Different Animal Altogether
Aug 07, 2020

In today’s episode, Wendy Longmire joins host J. Baugh to chat through providing care for people with service animals. They cover the best practices and unique needs of these often overlooked patients.

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Episode 099: Two Heads Are Better Than One
Jul 24, 2020

Nicole Shields and Jill Parks join J. Baugh to discuss the crucial relationship between physicians and their practice managers. They discuss the benefits of getting to know each other’s strengths and weaknesses and how that can help provide better patient care.

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Episode 095: Gear Up for Burnout
May 29, 2020

At any given point, physician burnout affects up to 50% of the physician population across all ages and specialties. Dr. Greg Jones joins J. Baugh to discuss this and other factors impacting physician health and why it’s so important for physicians to seek help when they need it.

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Episode 078: Learning to Run
Oct 04, 2019

Steve Dickens joins Brian Fortenberry to discuss the importance of a strong, active leadership model and how proper governance minimizes inefficiencies and maximizes strategic decision making.

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Episode 068: Burning at Both Ends of the Candle
Jul 12, 2019

Dr. Sasha Shillcutt has a candid conversation with Brian about her accomplished career in medicine and how she manages the workload. Through building support systems and research, she has been able to show other women physicians how to avoid the all-too-common burnout.

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Episode 067: Putting Disaster Plans In Place
Jun 28, 2019

Rana McSpadden and Brian Fortenberry talk about the various ways to prepare your practice for everything from tornadoes to cyber attacks. McSpadden explains the use of reverse planning to figure out your goals and the even bigger disaster of putting off the planning process.

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Episode 064: Making Mergers Manageable
Jun 07, 2019

Shannon Hampson joins Brian Fortenberry to discuss the exciting and potentially intimidating topic of mergers. Hampson explains why a merger may or may not make sense for your practice, as well as how to prepare for an impending merger, should there be one.

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Episode 055: Best Practices for Your Practice
Mar 22, 2019

Establishing a business is one thing. Creating a healthy work environment is completely different. On this episode, Chris McCarty returns to discuss the importance of understanding employment laws and best HR practices to keep a business in check.

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Episode 053: Strengths, Weaknesses, and Weekend Retreats
Mar 08, 2019

Esteemed MGMA members Sarah Ligon and Steve Dickens join host Brian Fortenberry to discuss setting goals for your practice. Sarah and Steve share some tips on how to prepare for goal-setting retreats and which questions to ask to ensure success.

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Episode 045: Reviewing RVUs
Dec 14, 2018

Host Brian Fortenberry and guest Jackie Boswell discuss the ins and outs of Relative Value Units (RVUs), how they work, and how they're calculated. They discuss how important it is for physicians to be educated when it comes to RVUs, especially for compensation purposes. RVUs have a wider reach as well, being used to evaluate specialties, compare physicians, and assess practices across the nation.

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Episode 030: The Importance of Belonging
Aug 24, 2018

Dr. John Lytle, former President of the Arkansas Orthopaedic Society, discusses the importance of a physician's involvement in associations, membership groups, and committees. He talks to host Brian Fortenberry about being a part of the local community as well as taking care of other people in your profession.

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Episode 027: No One is Too Good
Aug 03, 2018

A lifelong medical practice executive, Tom Stearns shares the wisdom he’s learned over the years as a manager and leader. With host Brian Fortenberry, they explore the role of a manager in a medical practice and how they should be standing behind their employees in a role of support, instead of cracking the whip.

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Episode 020: Ready, Set, Start-Up
Jun 15, 2018

Brian Fortenberry talks to Sheri Smith to learn more about setting up a private practice like a business. They discuss how SVMIC can offer recommendations on vendors and professionals, as well as providing a practice startup toolkit that includes checklists and medical records retention details for each state.

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Episode 014: Get Down to Business
May 04, 2018

When practicing medicine, a doctor can be employed by a hospital system or large group, or they can run their own private practice. In this week's episode, Board-certified orthopedic physician, John Lytle chats with Brian about the particulars that come with running a private practice vs. being in a large hospital group.

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Episode 012: Mind Your Business
Apr 20, 2018

Steve Dickens is SVMIC's Medical Practice Services expert who consults doctors on the business side of practices. In this episode, he discusses recommendations on contract negotiations, interactions with colleagues, and thinking through exit strategies as it relates to employment agreements.

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Episode 005: Things to Consider Before You Commit: Joining a Group Practice
Mar 02, 2018

When joining a group practice, there is more to consider than salary and location. In this episode, Dr. Matt Perkins and host, Brian Fortenberry chat about what to think through before you partner up.

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Episode 002: The Balancing Act of Work and Life
Feb 01, 2018

In this episode, Brian Fortenberry chats with Dr. Bob Berkompas. As a Primary Care Physician, Dr. Berkompas shares how he balances a hectic work life with three children, medical committees, professional associations, and being active in his church, all while still keeping his promise to his family.

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